IMS Gear attaches great importance to the security of its products, services and supply chains. To identify and address potential risks at an early stage, we offer our customers, suppliers and service providers the opportunity to report cybersecurity incidents or vulnerabilities directly to our information security team.

What can be reported?

• Cyberattacks and cyber threats to our IT systems and those of our suppliers and service providers
• Vulnerabilities in products or services provided by you
• Violations of data protection regulations or information security guidelines
• Observations that could jeopardize the integrity of our supply chain

Our promise

• Confidentiality: Your report will be treated confidentially.
• Commitment: Please use a valid e-mail address so that we can contact you if necessary.
• Protection against reprisals: Whistleblowers need not fear any negative consequences, provided that the report is made in good faith.
• Transparency: We will keep you informed of the progress and outcome of the investigation where possible.
• Date and time of the incident
• Affected systems or components
• Description of the incident or vulnerability
• Actions already taken
• Your e-mail address for contacting us

After receiving your report, we will immediately initiate suitable measures. This includes involving the relevant specialist departments within our company and working closely with external security experts. Our aim is to rectify reported vulnerabilities promptly and sustainably in accordance with our security and data protection standards. Your support will help us to continuously improve the security and integrity of our products and services.

How to report an incident

Please use the contact form below and provide as many details as possible in your report, including

• Date and time of the incident
• Affected systems or components
• Description of the incident or vulnerability
• Actions already taken
• Your email address for contact purposes and to receive updates on the current processing status